Support
If something isn’t working, the steps below can help.
Write to us from the app
Open Menu › Report a Problem. Include the screen, the steps that reproduce the issue and any error message. Never send your password or verification codes.
A link I shared wasn’t saved
Check the link’s status under Tasks on the Import screen. Links that need a review are listed there. It’s fine if the app was closed; a shared link is processed the next time it opens.
Sign-in and password
Use Forgot password on the sign-in screen to get a reset email. For accounts created with Google or Apple, sign in with the same provider.
Location and notification permissions
Change location, calendar and notification permissions under Settings › go2where on iPhone, or Settings › Apps › go2where › Permissions on Android. Background location is used only when you turn on a feature that needs it.
A shared link doesn’t open in the app
Make sure go2where is installed and up to date. If the link opens in the browser, tap Open in go2where on the page.
Deleting your account
See the Account deletion page for the steps.